Marketplace Terms

1. What MotorCircle Marketplace is

MotorCircle Marketplace provides a platform on which independent sellers can advertise automotive goods and buyers can discover and transact with them. Unless a listing expressly identifies MotorCircle as the seller, MotorCircle is not the owner of the listed goods and the underlying sale contract is between the buyer and the seller.

Current launch scope: MotorCircle Marketplace is configured for United Kingdom sellers and United Kingdom buyer delivery addresses. Any future European Union or United States expansion will be enabled only after MotorCircle completes the relevant local legal, tax, product-safety, privacy and payments review.

2. Accounts, age, identity and messages

Anyone can browse the Marketplace. Transactional Marketplace accounts are for people aged 18 or over. An account is required for buying, selling, offers and messaging. Sellers must provide accurate identity and tax/reporting information where required. Private sellers can remain publicly represented by a MotorCircle seller reference. MotorCircle Messages is the normal communication route.

An 18+ account declaration is an account condition; MotorCircle does not treat a self-declaration or ordinary debit-card payment as conclusive age assurance for online-safety compliance.

3. Listings and seller policies

Sellers are responsible for having the right to sell their goods and for providing accurate descriptions, photographs, condition, pricing, availability, delivery and collection information. Sellers also provide their own dispatch, returns, return-postage and cancellation policies. Fixed-price listings normally remain live until sold, withdrawn, stock reaches zero or MotorCircle removes/hides them; private sellers may be asked periodically to confirm stale stock remains available. MotorCircle may moderate, suspend or remove listings that breach Marketplace rules. Seller wording cannot remove statutory rights that cannot lawfully be excluded.

4. Payments and seller release

Marketplace card payments and seller payouts are provided through Stripe Connect and Stripe's regulated payment services. MotorCircle controls Marketplace workflow and release conditions but does not operate a separate customer-money wallet or ask users to pay seller proceeds into a MotorCircle bank account. Seller proceeds can remain pending within the payment-provider flow until the applicable fulfilment and release conditions are satisfied. An open case can freeze release.

5. Cancellations, returns and cases

Buyers and sellers must use the Marketplace cancellation, return and Resolution Centre processes where available. The applicable outcome can depend on the transaction stage, seller type, buyer type, the reason for the request and applicable law.

6. Fees, Shops and promotion

Sellers may be charged clearly disclosed selling, excess-listing, Shop-subscription, promotion, refund-handling or other Marketplace fees. The normal selling fee includes standard secure payment processing and a fixed transaction charge once per seller transaction. Seller-level/member discounts and the high-value rate are shown in the Marketplace Fees policy and Seller Hub. Where a paid transaction is later refunded, the buyer refund is not reduced by seller fees; the seller can instead be charged the original non-returned payment-provider cost attributable to the refund plus the published MotorCircle refund handling fee, and any unpaid seller-cost balance remains due until recovered from later proceeds or otherwise settled. Paid Shops are recurring monthly subscriptions until cancelled and provide optional branding, storefront, listing and commercial benefits; they do not buy organic ranking. A repairer-member Shop price depends on the separate qualifying repairer membership remaining eligible and can move to the standard Shop price after that entitlement ends. MotorCircle prevents overlapping Shop subscriptions. Promoted listings are labelled Sponsored. Genuine carriage is normally outside the percentage selling fee, but disproportionate or marked-up carriage can be treated as feeable sale value to prevent fee avoidance. MotorCircle provides seller fee invoices/statements for its own charges.

7. Buyer and seller responsibilities

Users must act honestly, keep account details secure, keep Marketplace payments on MotorCircle, avoid attempts to bypass fees or protection controls, cooperate with genuine cases and comply with applicable law. The seller remains responsible for the legality, safety, ownership, authenticity, description, labelling and supply of the goods they list, including any consumer, product-safety, tax, intellectual-property, recall or business obligations that apply to them. MotorCircle may request supporting information, remove or restrict listings, preserve records and cooperate with product-safety, law-enforcement or other competent authorities where appropriate. MotorCircle retains its own legal duties as marketplace operator and payment-platform customer.

8. MotorCircle messaging, moderation and protection

MotorCircle can retain relevant transaction records, listing snapshots, Marketplace messages, review signals and evidence to administer the Marketplace, investigate fraud, resolve disputes and comply with legal obligations. Automated signals can highlight possible contact-sharing, off-platform payment attempts or unusual cancellation/refund activity for human review; a flag alone does not establish wrongdoing. MotorCircle may warn, monitor, restrict or suspend accounts where reasonably necessary to protect the platform or its users.

9. Statutory rights

Nothing in these Marketplace policies is intended to remove or restrict rights that cannot lawfully be excluded. In particular, business sellers dealing with consumers remain responsible for applicable consumer and distance-selling obligations.